Terms of Service

Effective date: These Terms of Service apply to all clients who engage SS Audiology Eighty One Pty Ltd (ABN 86 702 554 014) (“we”, “us”, “our”) for audiology and hearing care services, and to all users of our website at ssaudiologyeightyone.online. By booking an appointment, accepting a quote or using this website, you agree to be bound by these Terms.

1. About us

SS Audiology Eighty One Pty Ltd is an Australian proprietary limited company registered under the Corporations Act 2001 (Cth), holding Australian Business Number 86 702 554 014. We provide audiology and hearing care services from Melbourne VIC, including hearing assessments, hearing aid fitting, device management and ongoing hearing health support.

2. Our services

Our services include, but are not limited to:

• Comprehensive hearing assessments and diagnostic evaluations;
• Hearing aid recommendation, fitting, programming and adjustment;
• Hearing aid cleaning, maintenance and repair services;
• Custom earplugs and hearing protection;
• Tinnitus support and hearing rehabilitation guidance;
• Follow-up appointments and ongoing audiological care.

The specific services to be provided to you, along with applicable fees, will be set out in your appointment confirmation, service agreement or written quote provided by us.

3. Health information disclaimer

Content on this website is provided for general informational purposes only and does not constitute medical advice, diagnosis or treatment. Hearing health concerns vary between individuals, and outcomes differ from person to person. You should not delay seeking professional advice, disregard professional advice or discontinue any treatment because of information published on this website. Always consult a qualified hearing health professional about your individual circumstances.

4. Appointments and bookings

Appointments may be requested via our website, by email or in person. A booking is confirmed once we acknowledge your request. We will make reasonable efforts to accommodate your preferred appointment time; however, appointment availability is not guaranteed until confirmed by us. Please arrive on time for your appointment, as late arrivals may result in a shortened consultation or rescheduling.

5. Quotes, fees and payment

• Written quotes provided by us are valid for the period stated in the quote, or 30 days where no period is stated.
• Quotes are based on the information available at the time of preparation and may change if your clinical needs, device selection or service requirements change.
• Fees for consultations, devices and related services will be communicated to you before any chargeable work commences.
• Payment is due in accordance with the terms stated on your invoice. We will advise you of accepted payment methods before or at the time of payment.
• Where third-party funding (such as private health insurance, government programs or other schemes) is involved, you remain responsible for any amounts not covered by that funding.

6. Cancellations and rescheduling

We ask that you provide reasonable notice if you need to cancel or reschedule an appointment. Repeated late cancellations or non-attendance may, at our discretion, result in a cancellation fee or a requirement for prepayment of future appointments. Where we need to cancel or reschedule your appointment, we will provide as much notice as practicable and work with you to arrange a suitable alternative time.

7. Hearing aids and products

Hearing devices and related products supplied by us are sourced from reputable manufacturers and supplied with the manufacturer’s warranty applicable at the time of purchase. Warranty terms vary by manufacturer and model, and we will provide you with details of the applicable warranty with your purchase. We will assist you in making any warranty claim as your point of contact for devices supplied by us.

8. Australian Consumer Law — consumer guarantees

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other applicable law that cannot be excluded, restricted or modified by agreement.

Under the Australian Consumer Law, our services and products come with guarantees that cannot be excluded, including that services will be rendered with due care and skill, that services will be fit for any purpose you make known to us, and that products will be of acceptable quality. If we fail to meet a consumer guarantee, you may be entitled to a remedy such as a resupply of the services, repair, replacement or refund, as applicable under the Australian Consumer Law.

9. Limitation of liability

To the fullest extent permitted by law, and except where liability arises under a consumer guarantee that cannot be excluded under the Australian Consumer Law:

• We are not liable for any indirect, incidental, special or consequential loss or damage arising from your use of our services or website;
• Our aggregate liability for any claim arising in connection with our services is limited, at our option, to the resupply of the relevant services or the payment of the cost of having the services resupplied;
• We are not responsible for outcomes arising from information you provide to us that is incomplete, inaccurate or misleading, or from failure to follow professional advice given during your care.

10. Your responsibilities

You agree to provide accurate and complete information about your medical and hearing history, to follow the professional advice and care instructions provided to you, to care for any hearing devices supplied to you in accordance with manufacturer and clinician guidance, and to notify us promptly of any change in your circumstances or any concern with your devices or care.

11. Privacy

We handle your personal and health information in accordance with our Privacy Policy and applicable Australian privacy laws, including the Privacy Act 1988 (Cth). Health information may be collected, used and disclosed for the purpose of providing audiology care to you and where otherwise permitted or required by law.

12. Website use and intellectual property

All content on this website, including text, graphics, logos and layout, is owned by or licensed to SS Audiology Eighty One Pty Ltd and is protected by Australian and international intellectual property laws. You may view and print website content for your own personal, non-commercial use. You must not reproduce, republish or distribute website content without our prior written consent.

13. Third-party links

This website may contain links to third-party websites. These links are provided for convenience only. We do not endorse, and accept no responsibility for, the content, accuracy or practices of any third-party website.

14. Changes to these Terms

We may update these Terms of Service from time to time. The current version will always be published on this page. Changes take effect from the date of publication. Your continued use of our services or website after publication constitutes acceptance of the updated Terms. Where a change materially affects an existing service agreement, we will notify you directly.

15. Governing law

These Terms are governed by the laws of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be read down or severed to the minimum extent necessary, and the remaining provisions will continue in full force.

17. Contact us

If you have any questions about these Terms of Service, or wish to discuss a concern regarding our services, please contact us:

• Email: ceo@ssaudiologyeightyone.online
• Website: ssaudiologyeightyone.online
• Location: Melbourne VIC, Australia

We aim to acknowledge and respond to all enquiries within a reasonable timeframe.

SS Audiology Eighty One Pty Ltd · ABN 86 702 554 014 · Melbourne VIC